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Quality Specialist


The Quality Specialist is a member of the Quality department fielding incoming information from new patients, closing gaps on outstanding orders/referrals, assisting in quality initiatives with related tasks to support the overall quality metrics.



Weekdays – Monday through Friday.  8:00am – 5:00pm to equal 40 hours per week.  This is an on-site position (not a remote position), based in the Crofton office.


Duties and Responsibilities

The Quality Specialist will perform duties including, but not limited to

  • Act as liaison with both other healthcare providers and our patients by fielding incoming correspondence to close the gap on outstanding orders/referrals
  • Performs duties related to the receipt, preparation, scanning, indexing, and destruction of health and administrative information
    • Monitor for received documents via fax, medforward, EMR, ect
    • Ensure documents are properly entered into the chart
  • Assist Quality Manager in any applicable initiatives
    • Including but not limited to:
      • HEDIS Dashboard Review
      • Review Reports
      • Patient outreach
      • Compliance/Metric review
      • Gap Closure
  • Follow HIPAA guidelines in maintaining patient confidentiality and Code of Conduct Policy.
  • Provides back-up for any of the other Health Information functions within the department. 
  • Performs other duties assigned which are substantially similar in scope, nature or character to those outlined above.
  • Communicate with direct supervisor and/or various providers, clinical staff, patient services, and/or resources to resolve any problems or answer any questions;
  • Generates lab and imaging requisitions
  • Retrieve specialist notes/medical records per provider request
  • Ensures that previous medical records are scanned into the chart in preparation for a new patient’s appointment
  • Ensures that newborn hospital records are scanned into the chart in preparation for appointment
  • Follow up on open referrals ensuring that specialist notes are received
  • Closes orders for referrals once complete (i.e. notes are received)
  • Imports lab and DI results to the patient chart and attaches them to the order.  Sends to providers as necessary but especially when abnormal.
  • Enters past immunization history into new patient’s chart in preparation for their visit.


Experience and Qualifications

  • High School Diploma or GED required
  • At least (2) two years of relevant experience using an electronic medical record (EMR) and billing system (preferred)
  • Excellent Communication (written/oral), Interpersonal, Organizational, and Customer Service skills.
  • Ability to pay attention to detail, organized, set priorities and multi-task in a fast pace environment. 
  • Demonstrate exemplary professionalism in handling highly sensitive and confidential information with discretion. 
  • Leads by example with a positive and resourceful attitude.
  • Must possess excellent skills in problem solving, decision making, prioritization, and critical thinking skills.
  • Must be a team player and be able to work independently with daily responsibilities;
  • Proficiency in Microsoft Office Suite.



Interested candidates may send cover letter, resume, and salary requirements to:


Annapolis Pediatrics / Human Resources Dept.

[email protected]


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Annapolis Pediatrics is an Equal Opportunity Employer.


Annapolis Pediatrics offers a comprehensive benefit package to include health benefits, paid time off, disability benefits and a retirement plan. 


As of the first day of employment, all new hires must demonstrate they are fully vaccinated for COVID-19 or must be willing and able to receive all required vaccinations including COVID-19.