Medical Practice Manager
For over 70 years Annapolis Pediatrics has provided superior healthcare to the infants, children, adolescents, and young adults in the Annapolis area and surrounding communities. We commonly care for children of former patients and are proud of the outstanding level of continuity of care Annapolis Pediatrics provides.
This position is responsible for managing the direct day to day operational management for our Annapolis office and develop strategies for exemplary patient care and a viable organization. This position entails working with providers, clinical, and operational staff. The Practice Manager works ensuring that their site(s) follows best practices and works closely with other AP Managers in Patient Services, Clinical, Finance, Marketing, Information Systems, and Population Health. The Practice Manager reports to the Executive Director and provides organizational support to the Board and the various Partner-led committees.
Duties and Responsibilities
Manages administrative and operational teams while adhering to best practices.
• Evaluates staff and departmental performance providing sound solutions and resolving problems.
• Analyzes and supervises complete office operations, processes, policies, and systems in conjunction with various managers to create timely and efficient workflow throughout the practice.
• Provides effective coaching, feedback and development action plans to staff.
• Assures that all providers and staff members are adequately trained in all areas of practice operations in collaboration with appropriate AP personnel and departments.
• Maintains contact and positive relationships with vendors, suppliers, extended team members and patients when necessary.
• Assures that all patient encounters, whether in person, electronically, telephonic, via other communication links is achieved in a professional, timely and accurate manner.
• Initiates positive outcomes and excellent customer service and patient satisfaction.
Effectively controls practice expenses.
• Manages staff with responsibility for clerical supply levels, including establishing and monitoring ordering supply cycle.
• Responsible for assuring that revenue cycle processes within each site of responsibility are compliant with all requirements for timeliness, completeness, and accuracy; including but not limited to end of day reconciliation.
• Establishes processes, procedures, and methodologies which result in meeting or exceeding established practice goals and objectives, and initiates cost reduction programs.
• Demonstrate awareness and monitors individual site(s) operational and capital budgets with other AP management team members, as need
• Ensures compliance of healthcare standards. DOL, OSHA, HIPAA, federal (CMS), State of Maryland statutes, rules and regulations under all applicable federal and state, departments and acts collaboratively with the management team.
• Resolves problems and ensures compliance with medical regulations and office standards of quality patient care and customer service.
Experience and Qualifications
• Bachelor’s Degree in Healthcare or Business Administration (required)
• Five years practice management in a healthcare setting (required)
• Experience in a patient-centered medical care setting (preferred)
• Strong human resources management/administrative background. Skilled in personnel management, organizing, planning, exercising initiative, problem-solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public.
• Knowledge of financial systems and analysis, computer systems and applications, electronic health record (EHR / EMR) implementation and usage.
• Effective verbal and written communication skills.
• Ability to function independently within scope of practice, utilizing sound professional judgment and specialized business knowledge in the exercise of organization leadership; ability to effectively participate in and support project teams of multispecialty professionals to achieve business results.
• Knowledgeable in the areas of Customer Service, Supervision, Marketing, Revenue Cycle, Central Services, Clinical, Financial, Information Systems, Population Health, and other.
Interested candidates may send cover letter, resume, and salary requirements to:
Annapolis Pediatrics / Human Resources Dept. at firstname.lastname@example.org
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Annapolis Pediatrics is an Equal Opportunity Employer.